Delivery Information
Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us or talk to us on live chat!
🏊♀️ May Bank Holiday Orders 🏊♂️
Our dispatch centre will be closed for the May Bank Holiday 2/5/2022, It will reopen on the 3/5/2022. Any orders received after 1pm Friday 29/4/2022 will be dispatched on 3/5/2022
ROYAL MAIL UPDATE:
We use Royal Mail and courier services which are still affected by Covid 19 and so although in most cases deliveries are made in a timely manner there may still be some delays which are beyond our control. Please bear in mind your order may take longer than the approximate delivery times quoted, in the checkout screen.
Our customer care email is still online and we are always delighted to hear from you, so please get in touch if we can be of any help at all.
EU UPDATE:
We are now pleased to be able to offer shipment on orders to some EU countries. All orders are sent tracked with Royal Mail Delivery Duty Unpaid.
*Any local charges that apply will be the responsibility of the customer.*
Please see below postage chart for delivery charges.
When will my order be dispatched?
Please Note: delivery times are quoted as approximate times only and are not guaranteed (unless Next Working Day is selected during checkout and ordered before 1pm Mon-Fri) due to Royal Mail and Courier services being affected by staff shortages.
We aim to dispatch orders placed before 1pm on the same day (depending on stock availability). If you place an order after 1pm and select one of our next day delivery options, we cannot guarantee that you will receive the goods the next day.
Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on a Friday or over the weekend will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).
| Day Order Placed | Time Order Placed | Day Order Dispatched |
|---|---|---|
| Monday to Friday | Before 1pm UK time | Same day (unless bank holiday) |
| Monday to Thursday | After 1pm UK time | Next day (unless bank holiday) |
| Friday | After 1pm UK time | Monday (unless bank holiday) |
| Saturday or Sunday | Any time | Monday (unless bank holiday) |
When will I receive my order?
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.
United Kingdom
Please Note: delivery times are quoted as approximate times only and are not guaranteed (unless Next Working Day is selected during checkout and ordered before 1pm Mon-Fri) due to Royal Mail and Courier services being affected by staff shortages.
When you choose DPD or Royal Mail delivery option they may leave your parcel in a safe place for delivery. If you do not want this option please let us know by adding a note to your order in the shopping cart before checkout.
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Note: Includes Isle of Man, Guernsey and Jersey.
Delivery Method Price Delivery Time Tracked Signed Standard Delivery (order over £20) £0.99 5 to 7 working days (approx) Standard Delivery (order under £20) £2.25 5 to 7 working days (approx) Tracked Delivery £3.99 2 to 3 working days(approx)
✔ DPD Delivery (Before 5:30 pm) £5.50 1-2 Working (approx) Days before 5:30 pm ✔ ✔ Next Working Day Delivery (order before 1:00 pm Mon-Fri) £8.00 Next working day before 1:00 pm ✔ Note: If you place an order before 1pm Friday and select a Next Working Day Delivery option, you will receive your order on Monday. (excluding Bank Holidays)
Saturday Delivery (order before 1pm Friday) £11.00 Saturday before 1:00pm ✔
Europe Delivery Charges based on order value in £
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Tracked Delivery Duty Unpaid 3-5 Working Days Order Value £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+ 5.99 6.99 7.99 14.99 Austria Belgium Cyrpus Denmark Estonia France Germany Greece Ireland Italy Netherlands Poland Portugal Spain Sweden -
Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience. This issue is out of our control.Tracked Delivery Duty Unpaid 3-5 Working Days Order Value £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+ 14.99 14.99 14.99 14.99 Finland Luxembourg Malta Iceland Norway Switzerland
International
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Country Delivery Method Price Delivery Time Tracked Signed Singapore Tracked & Signed £49.99 10 to 14 working days ✔ ✔ Rest of the World Tracked & Signed £49.99 10 to 14 working days USA Tracked & Signed £24.99
10 to 14 working days ✔ ✔
At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavor to fulfill all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations. At this point you will be entitled to a full refund, should you not wish to pay the increase.
Thank you for ordering with Konfidence