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Delivery Information

Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us or talk to us on live chat!

UK delivery is free when you spend £20 or more in one order. This will be reflected on the payment screen at the end of your order.

 

When will my order be dispatched?

We aim to dispatch orders placed before 2pm on the same day (depending on stock availability). If you place an order after 2pm and select one of our next day delivery options, we cannot guarantee that you will receive the goods the next day.

Any orders placed after 2pm will normally be dispatched the following day. Orders placed after 2pm on a Friday or over the weekend will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).

Day Order Placed Time Order Placed Day Order Dispatched
Monday to Friday Before 2pm UK time Same day (unless bank holiday)
Monday to Thursday After 2pm UK time Next day (unless bank holiday)
Friday After 2pm UK time Monday (unless bank holiday)
Saturday or Sunday Any time Monday (unless bank holiday)

 

When will I receive my order?

 

Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.

United Kingdom

Note: Includes Isle of Man, Guernsey and Jersey.

Delivery Method Price Delivery Time Tracked Signed
Standard Delivery Free 5 to 7 working days    
Note: UK Standard Delivery is free for orders in which £20 or more is spent.
Tracked Delivery £2.99 (£3.99) 1 to 2 working days  
Next Working Day Delivery (Before 5:30 pm) £4.99 (£5.99) Next working day before 5:30 pm
Next Working Day Delivery (Before 1:00 pm) £9.99 Next working day before 1:00 pm  
Note: If you place an order in time for dispatch on a Friday and select a Next Working Day Delivery option, you will receive your order on Monday. If you require the product(s) for Saturday, please select the Saturday Delivery option.
Saturday Delivery £12.49 Saturday before 1:00pm  

Europe

Country Delivery Method Price Delivery Time Tracked Signed
Ireland Standard £5.95 3 to 5 working days    
Ireland Tracked & Signed £9.95 3 to 5 working days
Other Europe Tracked & Signed £10.95 3 to 5 working days
Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience, but this issue is out of our control.

International

Country Delivery Method Price Delivery Time Tracked Signed
Singapore Tracked & Signed £49.99 10 to 14 working days
Rest of the World Standard Delivery £11.99 10 to 14 working days    
Rest of the World Tracked & Signed £19.99 10 to 14 working days

 

 

 

At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavor to fulfill all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations.  At this point you will be entitled to a full refund, should you not wish to pay the increase.

Thank you for ordering with Konfidence

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