Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us or talk to us on live chat.
All orders over £15 will be sent with free upgraded tracked shipping. for orders under £15 £1.99 delivery fee will apply.
Our warehouse is closed on Fridays however some orders Placed after 1pm on Thursday, may still be dispatched on Fridays through our MCF partnership with Amazon. Due to stock location orders received after 1pm on Thursday, Fridays and the weekend may also be dispatched on the following Monday.
When will my order be dispatched?
Please Note: delivery times are quoted as approximate times only and are not guaranteed (unless Next Working Day is selected during checkout and ordered before 1pm Mon-Thurs) due to Royal Mail and Courier services being affected by staff shortages.
We aim to dispatch orders placed before 1pm on the same day (depending on stock availability).
Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm Thursday, Friday or over the weekend maybe dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).
| Day Order Placed | Time Order Placed | Day Order Dispatched |
|---|---|---|
| Monday to Thursday | Before 1pm UK time | Same day (unless bank holiday) |
| Monday to Thursday | After 1pm UK time | Next day or Monday (unless bank holiday) |
| Friday | After 1pm UK time | Monday (unless bank holiday) |
| Saturday or Sunday | Any time | Monday (unless bank holiday) |
When will I receive my order?
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.
United Kingdom
Delivery couriers may leave your parcel in a safe place for delivery. If you do not want this option please let us know by adding a note to your order in the shopping cart before checkout.
Next day delivery - £9.99 for orders place between Monday and Thursday before 1pm. Orders placed after 1pm on Thursday using next day delivery option the order maybe shipped on Monday for a Tuesday delivery.
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Note: Includes Isle of Man, Guernsey and Jersey.
Delivery Method Price Delivery Time Tracked
Expedited Tracked Shipping order value £14.99 and under £1.99 2 to 3 working days(approx)
✔ Expedited Tracked Shipping order value £15+ £FREE 2 to 3 working days(approx)
✔ Next Day Delivery Before 1pm (Royal Mail) £9.99 Next day before 1 pm
Orders Monday - Thursday before 1pm. Exculdes Fridays and Weekend orders
✔
Europe Delivery Charges based on order value in £
Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.
All orders are shipped DDU (delivery duty unpaid). You may be responsible for local taxes and customs fees. Check with your customs authority for details.
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Tracked Delivery Duty Unpaid 3-5 Working Days Order Value £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+ 5.99 6.99 7.99 14.99 Austria Belgium Cyrpus Denmark Estonia France Germany Greece Ireland Italy Netherlands Poland Portugal Spain Sweden -
Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience. This issue is out of our control.Tracked Delivery Duty Unpaid 3-5 Working Days Order Value £0.00-£25.00 £25.01-£35.00 £35-01-£65.00 £65.01+ 14.99 14.99 14.99 14.99 Finland Luxembourg Malta Iceland Norway Switzerland
USA:
Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.
| Tracked & signed Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value | £0.00-£35.00 | £35.01-£60.00 | £60.01-£150.00 | £150.00+ |
| £14.99 | £19.99 | £24.99 | £9.99 | |
| Tracked only signed Delivery Duty Unpaid | ||||
| In normal circumstances 3-5 Working Days | ||||
| Order Value | £0.00-£35.00 | £35.01-£60.00 | £60.01-£150.00 | £150.00+ |
| £9.99 | £14.99 | £19.99 | £0.00 | |
International:
Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday. (Delivery Duty Unpaid)
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Country Delivery Method Price Delivery Time Tracked Signed Singapore Tracked & signed Delivery Duty Unpaid £49.99 10 to 14 working days ✔ ✔ Rest of the World Tracked & signed Delivery Duty Unpaid £49.99 10 to 14 working days -
At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavour to fulfil all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations. At this point you will be entitled to a full refund, should you not wish to pay the increase.
Thank you for ordering with Konfidence