When will my order be dispatched?

Please Note: delivery times are quoted as approximate times only and are not guaranteed (unless Next Working Day is selected during checkout and ordered before 1pm Mon-Thurs) due to Royal Mail and Courier services being affected by staff shortages. 

We aim to dispatch orders placed before 1pm on the same day (depending on stock availability). If you place an order after 1pm and select one of our next day delivery options, we cannot guarantee that you will receive the goods the next day.

Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on a Friday or over the weekend will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).

Day Order Placed	Time Order Placed	Day Order Dispatched
Monday to Friday	Before 1pm UK time	Same day (unless bank holiday)
Monday to Thursday	After 1pm UK time	Next day (unless bank holiday)
Friday	After 1pm UK time	Monday (unless bank holiday)
Saturday or Sunday	Any time	Monday (unless bank holiday)

 

When will I receive my order?

Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.

United Kingdom

Delivery couriers may leave your parcel in a safe place for delivery. If you do not want this option please let us know by adding a note to your order in the shopping cart before checkout. 

Note: Includes Isle of Man, Guernsey and Jersey.

Delivery Method	Price	Delivery Time	Tracked
Standard Shipping (order over £15.00)	£FREE	3-5 working days (approx)
Standard Shipping (order under £14.99)	£0.99	3-5 working days (approx)
Expedited Tracked Shipping order value £14.99 and under £2.99 2 to 3 working days(approx) ✔
Expedited Tracked Shipping order value £15+	£1.99	2 to 3 working days(approx)	✔
Next Working Day Shipping (order before 1:00 pm Mon-Thurs) **	£8.00	Next working day before 1:00 pm	✔
** Note: If you place an order after 1pm on Thursday and select a RM Next Working Day Shipping option, you will receive your order on Tuesday. (excluding Bank Holidays)

Europe Delivery Charges based on order value in £

Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.

All orders are shipped DDU (delivery duty unpaid). You may be responsible for local taxes and customs fees. Check with your customs authority for details.

	Tracked Delivery Duty Unpaid
	3-5 Working Days
Order Value	£0.00-£25.00	£25.01-£35.00	£35-01-£65.00	£65.01+
	5.99	6.99	7.99	14.99
Austria
Belgium
Cyrpus
Denmark
Estonia
France
Germany
Greece
Ireland
Italy
Netherlands
Poland
Portugal
Spain
Sweden

	Tracked Delivery Duty Unpaid
	3-5 Working Days
Order Value	£0.00-£25.00	£25.01-£35.00	£35-01-£65.00	£65.01+
	14.99	14.99	14.99	14.99
Finland
Luxembourg
Malta
Iceland
Norway
Switzerland

Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience. This issue is out of our control.

USA:

Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday.

Tracked & signed Delivery Duty Unpaid
	In normal circumstances 3-5 Working Days
Order Value	£0.00-£35.00	£35.01-£60.00	£60.01-£150.00	£150.00+
	£14.99	£19.99	£24.99	£9.99
Tracked only signed Delivery Duty Unpaid
	In normal circumstances 3-5 Working Days
Order Value	£0.00-£35.00	£35.01-£60.00	£60.01-£150.00	£150.00+
	£9.99	£14.99	£19.99	£0.00

International:

Dispatch days are Monday - Thursday, Orders received after 1pm Thursdays (GMT) will be dispatched on the following Monday. (Delivery Duty Unpaid)

Country	Delivery Method	Price	Delivery Time	Tracked	Signed
Singapore	Tracked & signed Delivery Duty Unpaid	£49.99	10 to 14 working days	✔	✔
Rest of the World	Tracked & signed Delivery Duty Unpaid	£49.99	10 to 14 working days

 

At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavour to fulfil all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations.  At this point you will be entitled to a full refund, should you not wish to pay the increase.

Thank you for ordering with Konfidence