Delivery Information
🏊♀️ COVID-19 UPDATE 🏊♂️
Once more we are all in lockdown, and we hope you are safe and well.
We are currently despatching on Mondays and Thursday afternoons.
** Orders received Thursday afternoon to Monday midday will be despatched on Monday afternoon.
** Orders received Monday afternoon to Thursday midday will be despatched on Thursday afternoon.
We use Royal Mail and courier services which are still affected by Covid 19 and so although in most cases deliveries are made in a timely manner there may still be some delays which are beyond our control. Please bear in mind your order may take longer than the approximate delivery times quoted, in the checkout screen.
Our customer care email is still online and we are always delighted to hear from you, so please get in touch if we can be of any help at all.
With all our best wishes, the Konfidence Family. ❤
Everything you need to know about the dispatch and delivery of your order from the Konfidence website should be found on this page. However, if you have any further questions, please do not hesitate to contact us or talk to us on live chat!
UK delivery is free when you spend £20 or more in one order. This will be reflected on the payment screen at the end of your order.
When will my order be dispatched?
We aim to dispatch orders placed before 1pm on the same day (depending on stock availability). If you place an order after 1pm and select one of our next day delivery options, we cannot guarantee that you will receive the goods the next day.
Any orders placed after 1pm will normally be dispatched the following day. Orders placed after 1pm on a Friday or over the weekend will be dispatched on the following Monday (unless this is a bank holiday, in which case it will be dispatched on Tuesday).
| Day Order Placed | Time Order Placed | Day Order Dispatched |
|---|---|---|
| Monday to Friday | Before 1pm UK time | Same day (unless bank holiday) |
| Monday to Thursday | After 1pm UK time | Next day (unless bank holiday) |
| Friday | After 1pm UK time | Monday (unless bank holiday) |
| Saturday or Sunday | Any time | Monday (unless bank holiday) |
When will I receive my order?
Once your order is dispatched, it will be handled by our chosen delivery partner. The guidelines for when to expect delivery of your order based on the service you chose are outlined below. If you selected a tracked service, you will be emailed a tracking number upon dispatch.
United Kingdom
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Note: Includes Isle of Man, Guernsey and Jersey.
Delivery Method Price Delivery Time Tracked Signed Standard Delivery Free 5 to 7 working days Note: UK Standard Delivery is free for orders in which £20 or more is spent. Tracked Delivery £2.99 (£3.99) 1 to 2 working days ✔ Next Working Day Delivery (Before 5:30 pm) £4.99 (£5.99) Next working day before 5:30 pm ✔ ✔ Next Working Day Delivery (Before 1:00 pm) £9.99 Next working day before 1:00 pm ✔ Note: If you place an order in time for dispatch on a Friday and select a Next Working Day Delivery option, you will receive your order on Monday. If you require the product(s) for Saturday, please select the Saturday Delivery option. Saturday Delivery £12.49 Saturday before 1:00pm ✔
Europe
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Country Delivery Method Price Delivery Time Tracked Signed Ireland Tracked & Signed £10.95 3 to 5 working days ✔ ✔ Malta Tracked Courier £45 10 to 14 working days ✔ ✔ Other Europe Tracked & Signed £10.95 10 to 14 working days ✔ ✔ Note: Some local European postal services (particularly in Spain and Greece) have recently been unable to deliver goods within the 3 to 5 working day window that we state. Accordingly, we recommend allowing 7 to 10 working days for the goods to be delivered in these countries. We apologise for any inconvenience. This issue is out of our control.
International
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Country Delivery Method Price Delivery Time Tracked Signed Singapore Tracked & Signed £49.99 10 to 14 working days ✔ ✔ Rest of the World Tracked & Signed £49.99 10 to 14 working days USA Tracked & Signed £15 10 to 14 working days ✔ ✔
At Konfidence, we use a range of methods and delivery companies to send you your order, according to the best available. We will always endeavor to fulfill all orders according to the delivery option available. If ordering outside of the UK and in exceptional circumstances we may contact you regarding an increased delivery cost if shipping to more exotic/unusual destinations. At this point you will be entitled to a full refund, should you not wish to pay the increase.
Thank you for ordering with Konfidence