Product Sections Main Pages Best Sellers Childrens Konfidence Jackets £26.99 Whatever age a child first goes in the water they ...
find out more Floating Blinkies £1.95 Pop these little guys in water and they'll float and ...
find out more Babywarmas 0-6 Months & 6-12 Months £18.99 As a parent you'll want to do the very best ...
find out more Limited Edition Konfidence Jackets £21.99 As a precursor to our new 2009 Jacket designs we ...
find out more Nappicovas £5.95 Worn over a normal swim nappy, our ingenious Nappicovas provide ...
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About Us Konfidence Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'Contact Us' button above.
Our Contact details:
Konfidence Ltd
Unit 1C Treburley Industrial Estate Treburley Launceston Cornwall PL15 9PU United Kingdom
Phone: 01579 371000
Fax: 01579 371001
Email: sales [at] konfidence [dot] com
709 286 514
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We aim to dispatch orders placed before 12 noon on the same day (depending on stock availability). Any orders placed after 12 noon on a Friday or over the weekend will be dispatched on the following Monday.
PLEASE NOTE: Next Day delivery for Saturday is available at a surcharge. See below for details.
UK Delivery options:
UK Light Items.
£1.50 - Orders for up to any 2 light items only ( Nappicovas, Swimnappies, Quikfinz Float, Floating Blinkies, Paddlers, Aqua Bands, UV Hats ) qualify for Royal Mail 1st Class postage at £1.50.
Standard 1st Class
£3.00 - goods should be delivered within 3 working days from dispatch.
Next Day Delivery (Monday to Friday only)
£5.50 - goods will be delivered by courier the next day between 9am and 5.30pm and a signature will be required upon receipt. **
Express Next Day Delivery (Monday to Friday only)
£6.50 - goods will be delivered before 1pm via Royal Mail Special Delivery service. A signature will be required upon receipt. **
Express SATURDAY Delivery
£8.50 - goods will be delivered via Royal Mail Special Delivery service. A signature will be required upon receipt. **
European 1st Class
£3.00 - 1st Class Airmail
European Signed For
£8.00 - 1st Class Airmail Signed for (Royal Mail AirSure)
Rest of the World
£10.00 - 1st Class airmail
** Orders for Next Day or Express Next Day Delivery must be placed before 12noon. If placed over the weekend these items will be dispatched on Monday for delivery Tuesday.
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| Delivery Schedule We do our best to offer same day dispatch on all orders received by 12 noon (depending on stock availability). Any orders placed over the weekend will be disptached the following Monday. |
| Back Orders We currently do not offer back ordering. If your item is not in stock, a message will be displayed to inform you of this. If you would like us to notify you once the item is back in stock, please use the 'Contact Us' button to send an email, which we will reply to confirming receipt and giving you an expected delivery date. |
| Tax Charges Most of our products are Zero rated for VAT. Exceptions are Floats & toys, Poncho Towels, changing mats and all adult products. These are all charged at the standard 17.5% VAT rate. This rate will be charged, where applicable, on all sales, irrespective of your location. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01579 371000 (International +44 01579 371000) or fax us on 01579 371001 or write to us at Unit 1C Treburley Industrial Estate Treburley Launceston Cornwall PL15 9PU United Kingdom |
Privacy Policy Konfidence Ltd do not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
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Returns Policy
Should you wish to return or exchange any item you have purchased through the website, please follow the returns procedure guidelines illustrated as follows; we will endeavour to make the exchange process as easy as possible.
We require notification for exchange or refund within 10 working days of receipt of your goods. We will only exchange/refund goods upon prior notification and agreement.
1. Please e-mail sales@konfidence.com or call 01579 371000 to confirm that you wish to exchange or return the goods. Please state why you want to return/exchange the goods.
2. Send the item back to us, preferably using a recorded delivery method. We cannot take responsibility for goods lost in transit.
3. Once received, and in a resalable condition (see paragraph below) we will send out the replacement product(s), or process your refund as applicable.
4. PLEASE NOTE: In the case of an exchange being required due to you being sent incorrect products i.e. you did not receive what you ordered, we will send out the correct goods and include a postage paid postal bag for you to return the incorrect items to us. Konfidence reserves the right to amend this process at any time.
All goods for exchange/refund (other than faulty items) must be returned in a re-saleable condition, along with all labels, hang tags and all original packaging. Please also include a copy of your original receipt of payment, and your contact details.
In terms of goods returned for a refund, on receipt of the goods Konfidence will refund your credit card within 30 days. Please note that the cost of postage and packaging will not be refunded, unless the item is faulty.
For all goods that are returned for exchange, please specify the product code, size and colour that you require. If the goods for exchange are not faulty then an additional p&p charge may be applicable, this will generally depend upon the size and weight of the item. We will confirm agreement for exchange with you and notify you at that time whether there will be any additional p&p charge.
Again, we strongly recommend that any goods that are to be sent back should be sent by secured mail e.g. Recorded Delivery by Royal Mail. We will not accept any liability for goods lost in transit.
These statements do not affect your statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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